TOLEXO- WEB BASED MINI-CRM (CLOUD EXECUTIVE -C2C)

We Provided Tolexo, a complete agent-client communication through the Web based Mini-CRM platform. The agents reach out to the client assigned to them by initiating a call through the Web based CRM by selecting the client's number on the web panel or inputting the client's number in a text box provided on the panel. The call is two way- one call is placed on Agent's number and the other on Client's number. Upon successfully picked, the calls are patched and their recording and call logs are maintained and displayed on an online panel.

Later on also added a Feature of SMS feedback to know the Quality of Service & Customer Satisfaction Feedbacks.

OPERATION & EMERGENCY ALERT SYSTEM

We have developed an Emergency alert system for Hospital Staff. When a Patient is Admitted to a hospital his records are uploaded on our cloud system, a unique patient number will be allotted. Upon registration, Nursing officer can list the No of doctors related to the case. In Emergency, Nursing officer can Send a Message "CODE RED Patient no" to a Short-code like 8505. Our System will immediately Call the doctors of that department, inform them on Call & Message. If the doctor is available, he will receive all the case files on his Email immediately. So that he gets to know about the case on the go. We are also working with several doctors to make this Service advanced & more efficient for Hospital management as Well. Some extra feature were added recently like -

• Patient Management System
• Staff management System
• Inventory Records
• Emergency Contacts
• Doctor Data Management System
• Event Promotion Platform for - Seminars, conferences, Awareness Programs.
• Patient Feedback Survey System

MISS-CALL MARKETING: A SIMPLE AND EFFECTIVE WAY TO GIVE YOUR CAMPAIGN A JUMP START.

The customers goes ahead to give a missed call on the number provided by the company and the company responds to the missed call, this is what a missed call service is all about. It helps the company to make the reply to the customers quick and efficient, and also it eliminates the chances of missing out on any customer. On Demand, we have Brought new version upgrades like Spam filters, Email & SMS notifications.

Real estate sector in India

Real estate sector in India is expected to reach a market size of US$ 1 trillion by 2030 from US$ 120 billion in 2017 and contribute 13 per cent of the country's GDP by 2025. It important for a Real Estate to stay Competitive & Reachable. We developed a Platform for agents to promote targeted SMS, Inbound & Outbound campaigns. Features Like Brokerage Notification, Scheduled Rent Notifications, integrated Payment gateway for your tenant, Property Alert, your Client Feedback Management, WhatsApp Promotion. We also offer Customized website on Demand.

CLOUD MANAGER FOR BANKS

We developed a cloud-based manager for smooth & fast operation of bank plus their customers. Our platform is web-based, accessible on all platforms, compatible with all CRM's, easy to load & secure. Suppose Mr. X is bank manager at XYZ bank, being a manager, he has to look after many operations in Bank at once. So, he can use any of the module from our library -

• Staff Attendance Manager
• Holiday Scheduler
• Loan/Repayment Reminder
• Cheque Book Request
• Rooster Planner
• Customer Feedback
• Outbound Calling
• Toll Free Number
• SMS based Promotions - Targeted & Non-Targeted

IVR BASED ORDER BOOKING PORTAL FOR BTW

Interactive voice response is a technology that allows a human to interact with a computer by using the DTMF tones or dual-tone multi-frequency signals as line of communication between a computer and phone. We developed and launched the IVR portal for order and corporate bookings for BTW on the premium number 011-64646464.Like the basic feature of IVR, when a customer calls, he is answered by a pre- recorded voice that provides him with suitable options, his call is then transferred to different branches of BTW, where their order is taken & on delivery they receive a confirmation. All the calls records are maintained which helps the vendor to Analyze that growth. We also added features for Customers to Leave Feedback so that the owner gets the Idea about his services.