Interactive voice response is a technology that allows a
human to interact with a computer by using the DTMF tones or dual-tone multi-frequency signals as line of
communication between a computer and phone.
In the field of telecommunication, the IVR
allows the client to talk to a company host’s through a telephone keypad or
speech recognition after which the client may proceed with his inquiry about
the services he is seeking for, the IVR services are more intelligent than many
predictive dialers because they can handle a large calls volume at once.
Bringing this technology in our services
and making communication easier we developed and launched the IVR portal for
order and corporate bookings for BTW on the premium number 011-64646464.
HOW DOES IT WORK???
Well, like the basic feature of IVR, when
a customer calls, he is answered by a pre- recorded voice that provides him
with suitable options and the Read More