Reaching out to your customers in this fast paced world is not an easy task. Companies must keep coming up with innovative ways to satisfy and retain their existing customers. Also, new product launches too have to be communicated to the customers in an effective way.
Calling out to your customers is one way of telling them about your offerings but not everyone is interested or free to talk to your representative at all times.
Sanketik OBD Platform is an efficient & cost-effective solution, which will help you address the issue mentioned above.
Sanketik OBD Platform is a Voice based Out-dial application that can dial numbers from pre-determined lists and plays a pre-recorded message.
Pre-Recorded message would contain relevant information about the product or service that needs to be passed on to the consumer.
OBDs can be Interactive or Non-Interactive as per user’s requirement:
Detailed reports showing call status are also available for MIS purposes.
Interactive OBD shall prompt the user to press a key as response to what they hear. Whenever user presses the key, response shall be stored against the telephone no. (MSISDN) and shall be captured by our system which can further call an API provided by the user.
Non-interactive OBD shall just play the pre-recorded containing the relevant information.
Sanketik can run various types of OBD campaigns for you and supports both SIP and PRI based Connectivity.
Campaigns may be as under: